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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Shedelle Turner

March 5, 2025

5  out of  5
rating by Shedelle Turner
"I called in to get some information about different policies and Corean was very helpful. She patiently explained each one and provided recommendations based on my current situation. I appreciated the time she took to make sure I understood everything. Great experience!!"
We responded:
"Hello Shedelle, Thank you for your 5-star review! We are very happy to hear Corean was able to help you understand all the options and answer all your questions. My State Farm team and I are happy to be your good neighbor! -Omar Torres State Farm Insurance Agent, Lombard, IL"
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T Hunter

March 4, 2025

5  out of  5
rating by T Hunter
"I didn't know much about insurance this is my first time looking and I am so happy I had the pleasure of speaking with Corean, she was extremely informative answering any questions I had and giving me information on things I didn't think about. The entire team is great but her attentiveness definitely had a huge hand in my decision. I highly recommend her if you are looking."
We responded:
"Thank you for your 5-star review! We are delighted to hear how Corean was able to give you a great customer service experience! My State Farm team and I are happy to be your good neighbor! -Omar Torres State Farm Insurance Agent, Lombard, IL"
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lisetteperezlp

March 4, 2025

5  out of  5
rating by lisetteperezlp
"My experience with this insurance company and the people have been nothing but great! Corean was so helpful in answering my questions and making sure my payment was in order."
We responded:
"Hi Lisette! Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! -Omar Torres State Farm Insurance Agent, Lombard, IL"
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Jayleen Little

March 4, 2025

5  out of  5
rating by Jayleen Little
"I had the pleasure of getting quotes by the Omar Agency. They were very informative as well as helpful when it came down to choosing the perfect policy for me and my family. Can’t thank them enough. Corean was absolutely fantastic, had the biggest welcoming smile on her face. Can’t appreciate this hard working team enough. If you are looking for insurance go to the OMAR AGENCY they will take great care of you."
We responded:
"Jayleen, we appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! -Omar Torres State Farm Insurance Agent, Lombard, IL"
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erik gonzalez

March 4, 2025

5  out of  5
rating by erik gonzalez
"If you ever need insurance this is the spot lesly will help you out with everything and would point you in the direction for insurance coverage. SHE THE BEST just give her a text or call if not go in person"
We responded:
"Erik, we’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! -Omar Torres State Farm Insurance Agent, Lombard, IL"
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Patricia Nunez

March 4, 2025

5  out of  5
rating by Patricia Nunez
"I was in need of car insurance and had the pleasure to work with Lesly. Overall excellent experience. She was patient, very informative and professional!!!"
We responded:
"Patricia, thank you so much for your 5-star review! My State Farm team and I are happy to be your good neighbor! -Omar Torres State Farm Insurance Agent, Lombard, IL"
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Aylin Serrano

March 3, 2025

5  out of  5
rating by Aylin Serrano
"thanks Lesly"
We responded:
"Hello Aylin! We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! -Omar Torres State Farm Insurance Agent, Lombard, IL"
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Deysi Rebollar

February 25, 2025

5  out of  5
rating by Deysi Rebollar
"I cannot say enough good things about my experience working with Lesly Gonzalez from State Farm. From the very beginning, she was knowledgeable, patient, and truly committed to helping me every step of the way. What stood out the most was her genuine care and dedication. She made what could have been a stressful experience feel smooth and manageable, ensuring I understood every detail and had all the necessary information. I insured all of my cars with her. Her expertise and willingness to go above and beyond truly set her apart. If you need an insurance consultant who is reliable, kind, and excellent at what she does, I highly recommend Lesly Gonzalez . State Farm is lucky to have her, and I’m incredibly grateful for her support!"
We responded:
"Deysi, thank you for reviewing our State Farm office! We’re excited to know you had a positive experience with us; your satisfaction is our top priority! Call us with any questions you may have! -Omar Torres State Farm Insurance Agent, Lombard, IL"
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Stephanie guzman

February 20, 2025

5  out of  5
rating by Stephanie guzman
"We recently switched to State Farm for our insurance needs, and I couldn’t be happier with the service! Lesly has been incredibly helpful every step of the way—answering all our questions, finding us the best coverage, and making the transition smooth and stress-free. She’s always responsive, knowledgeable, and genuinely cares about her clients. I highly recommend Lesly to anyone looking for a reliable and dedicated insurance agent!"
We responded:
"Hi Stephanie! Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. -Omar Torres State Farm Insurance Agent, Lombard, IL"
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Amanda Martin

February 13, 2025

5  out of  5
rating by Amanda Martin
"This office is the best I will go to no one else for my insurance needs"
We responded:
"Amanda, we’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! -Omar Torres State Farm Insurance Agent, Lombard, IL"
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Bridgette Hurt

December 4, 2024

5  out of  5
rating by Bridgette Hurt
"I’ve been with State Farm for many many many years! From renters insurance to car insurance and home owner’s insurance!!! Omar took over after Bob Golden, and he has been spot on!! The team are always on top of business!!! Even when I drop the ball!! ☺️💯🤷🏽‍♀️ I appreciate them!!"
We responded:
"Hi Bridgette, thank you for your kind words! We are very happy to hear that your transition to us after Bob retired has been spot on! We are here to help with any concerns, just reach out! -Omar"
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Richard Oberbruner

November 25, 2024

5  out of  5
rating by Richard Oberbruner
"Friendly and knowledgeable staff at Omar's office. Insurance can be complicated but I feel very comfortable working with them."
We responded:
"Hi Richard! Insurance can definitely be complicated! We are so happy to hear that our team made you feel comfortable in your transition! Always feel free to reach out to our team with any questions or concerns! -Omar"
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Leo Pizano

November 23, 2024

5  out of  5
rating by Leo Pizano
"Shout out to Lesly she’s the best 10/10"
We responded:
"Thank you, Leo! We are always here to help! - Omar"
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Juan Armenta

November 14, 2024

5  out of  5
rating by Juan Armenta
"I recently had an exceptional experience with Lesly from my insurance company! She provided top-notch assistance, addressing all my concerns and guiding me through the process seamlessly. Her professionalism, expertise, and friendly demeanor made the entire interaction truly impressive. Lesly's dedication to ensuring I received the best possible service deserves special recognition. Her outstanding support has reinforced my trust in the company. Would highly recommend!"
We responded:
"Hello Juan and thank you for your kind words! We are so happy to hear how great of an experience Lesly made your transition to our office and the State Farm family! - Omar"
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humberto barajas

November 14, 2024

5  out of  5
rating by humberto barajas
"Was a little iffy about switching carriers over and after talking with Lesly Gonzalez she made me feel comfortable and explained everything in great detail. Really happy with the customer service she provided she is amazing. Would definitely recommend!!! 5 stars!"
We responded:
"Thank you so much for your kind words, Humberto! We're happy to hear that Lesly provided you with such a helpful experience and ensured a smooth transaction. -Omar"
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Less Pizano

November 8, 2024

5  out of  5
rating by Less Pizano
"Lesly was super helpful with getting me the perfect insurance that fit my needs. Highly recommend to ask for her to help quote you on your insurance. A big thank you again Lesly"
We responded:
"Thank you so much for your kind words! We're happy to hear that Lesly provided you with great customer service and was able to answer all your questions. Please reach out with any other questions or concerns. -Omar"
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Daniel M Olsen

November 5, 2024

1  out of  5
rating by Daniel M Olsen
"Customers beware of Omar Torres and this State Farm office. Let me explain. I’ve been a loyal State Farm customer for over 20 years. When my previous agent, Bob Goldin, retired, my account was transferred to Omar. Bob was personable, calling me and my family on holidays and birthdays, which made a real difference. Omar, however, has been distant and unhelpful throughout my experience with the office. I’ve had a clean driving record with no tickets or accidents for over a decade. Last summer, an elderly driver hit my parked car while trying to straighten his vehicle. I documented the incident on video, and Liberty Mutual, his insurance, found him 80% at fault. Based on this outcome, the claims adjuster with State Farm initially told me the other driver was fully liable, 100%. Months passed with the claim still unresolved. When I contacted Omar, he seemed unconcerned, offered no updates, and was unresponsive, not returning two of my calls. Then, last week I received a notice in the mail that State Farm had decided to change their ruling and assign 50/50 fault in the accident, which increased my rates by $75 a month—even though I was the one hit. When I called Omar and asked why State Farm disregarded Liberty Mutual’s 80/20 fault assessment, he was dismissive, even snickering disrespectfully during our conversation. Throughout the experience his office failed to return multiple calls, and when I mentioned this, he accused me of lying. This unprofessional behavior over a minor fender-bender has been disappointing, to say the least. If you're looking for a professional, find someone else. Feel free to reach out with any questions regarding this interaction. I would be happy to share."
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Marisol Espinal

October 21, 2024

5  out of  5
rating by Marisol Espinal
"Called this location to inquire about homeowners insurance and possibly bundling my auto insurance as well. Other State Farm locations wouldn’t help. Luckily, Lesly was so sweet and went above and beyond to help me. She answered every question and concern that I had. I would definitely recommend this location to family and friends."
We responded:
"Thank you so much for your kind words, Marisol! We're happy to hear that Lesly provided you with great customer service and was able to answer all your questions. Please reach out with any other questions or concerns. -Omar"
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Benito Hernandez

October 4, 2024

5  out of  5
rating by Benito Hernandez
"Son muy atentos con sus clientes. Te resuelven todas tus dudas que tienes ."
We responded:
"¡Muchas gracias por tu amable comentario Benito! Nos alegra saber que nuestro equipo es atento y resuelve todas tus dudas. Estamos comprometidos en brindar un excelente servicio a nuestros clientes. ¡Esperamos seguir contando con tu preferencia en el futuro! - Omar"
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Saima Armana

September 17, 2024

5  out of  5
rating by Saima Armana
"We really appreciated their service! Lesly was able to answer all of our questions and set us up with multiples options that worked for us so that we could choose the best fit for a home insurance policy. I recommend their service!"
We responded:
"Thank you so much for your kind words, Saima! We're happy to hear that Lesly provided you with such a helpful experience and ensured a smooth transaction. -Omar"
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Mario Robles

August 20, 2024

5  out of  5
rating by Mario Robles
"Thank you Lesley Gonzalez for all your help."
We responded:
"Thank you for your feedback, Mario! I’m glad to hear that Lesley was able to assist you effectively. If you have any more questions or need further help, please don’t hesitate to reach out. -Omar"
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Jay Oribio

August 9, 2024

5  out of  5
rating by Jay Oribio
"My experience with Leslie was so pleasant she explained everything to me and set me up with a smooth transaction !! Thank you!! -Jazmin"
We responded:
"Thank you so much for your kind words, Jazmin! We're thrilled to hear that Leslie provided you with such a pleasant experience and ensured a smooth transaction. -Omar"
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Martha Orellana

August 7, 2024

5  out of  5
rating by Martha Orellana
"Lesly has honestly been a lifesaver for me. She always helps me get the best coverage for a great price and never leaves me wondering if I made the wrong choice."
We responded:
"Thank you so much for your kind words, Martha! I'm thrilled to hear that Lesly has been able to provide you with the best coverage at a great price and that you feel confident in your choices. If you ever have any more questions or need further assistance, please don't hesitate to reach out. -Omar"
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David Summers

August 3, 2024

5  out of  5
rating by David Summers
"Top notch service, fast and responsive. Amanda 10 stars !!!!!"
We responded:
"Thank you so much for your kind words, David! We're thrilled to hear that you received top-notch service and that Amanda provided such excellent assistance. Your feedback and 10-star rating mean a lot to us. -Omar"
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Neri

August 1, 2024

5  out of  5
rating by Neri
"Lesly is amazing, very impressed with her professionalism and customer service."
We responded:
"Hi Neri, thank you so much for the review. I'm thrilled to hear that you've had a great experience with Lesly at our office! -Omar"